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oobe's Citrix-as-a-Service offering is geared towards the management, support and scale-out of either on-premises or cloud-hosted Citrix implementations. Citrix, managed by oobe, provides round-the-clock peace of mind that organisations want, without the overhead that can come with a dedicated in-house support team. Citrix-as-a-Service, backed by a team of experts with over 100 years combined consulting experience, means you can focus on all of the benefits provided by a well-oiled Citrix solution and leave the operation and ongoing management to us.

Features of Citrix-as-a-Service

Monitoring plays a vital role in maintaining a healthy, reliable Citrix environment, but it can distract you from other strategic projects. Our team sets and fine-tunes thresholds, configures alerts, and provides 24/7 automated monitoring of Citrix infrastructure components — from licenses to servers. Information about performance counters, events and services provides visibility into day-to-day health and performance, and helps us to spot trends and patterns so that you can remediate issues before they become a problem.

User expansion

Obtaining full value from a new Citrix solution, requires timely roll-out to your user base. oobe can accelerate onboarding of new users following completion of a consulting pilot or project. Our services include:

  • supporting your roll-out plan
  • identifying user groups and workflows
  • configuring the Citrix environment
  • providing automated monitoring

After adding new users, we’ll continue to monitor the effects of the release and make any required changes to optimise performance and functionality.

Infrastructure stabilisation

This engagement brings your Citrix environment to a steady state without disruptions. Our team works behind the scenes to stabilise your infrastructure by targeting and fixing a defined set of issues. Our services include an environment assessment, root-cause analysis, and change, release, and configuration management. We also provide proactive monitoring and a service desk to manage, track and address stabilisation items.

Infrastructure management

You'll be able to rest assured knowing our team has your Citrix infrastructure under control. To optimise system uptime, we work proactively to make sure patches and upgrades are handled promptly and smoothly. We also work reactively to address 'pain points'. Citrix-specific monitoring and alerting minimise the impact of unforeseen issues. This offering includes a health check of the Citrix and Microsoft stack, problem management, capacity planning, and change and release management. Integration with your support desk allows us to address existing trouble tickets and handle new ones.

oobe are Citrix-as-a-Service experts

A managed services engagement will help you optimise your investment in Citrix solutions without the need to dedicate internal resources to monitoring, expansion, stabilisation and management tasks.

Contact to schedule a free consultation, or call us on +61 2 6162 1447 to talk to a Citrix-as-a-service expert.